Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return

Returns can be requested directly through your Pulse customer account.

To start a return, visit:

https://shopify.com/74353737925/account/orders

Sign in using the email address associated with your order, select the order you would like to return, and submit a return request.

Once your return request is reviewed and approved, you’ll receive return instructions and, when applicable, a prepaid return shipping label.

Return shipping costs are the responsibility of the customer. If we provide a prepaid return shipping label, the cost of the return label will be deducted from your refund.

Items sent back to us without first submitting and receiving approval for a return request will not be accepted.

If you have any questions or need assistance with your return, contact us at support@pulsebox.app.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Any applicable return shipping costs will be deducted from your refund amount.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at support@pulsebox.app.